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How Do I Make a
Reservation?
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What is your
policy on rain or inclement weather?
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What do I need
to do before I Need Rentals comes to set up an inflatable unit?
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What kind of
power is required for an inflatable unit?
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What if I have
to cancel?
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When is the
final payment due for my rentals?
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Is a deposit
required to reserve a rental?
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Are inflatable's
safe?
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Are you
Insured?
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How much space
is required to set up an inflatable?
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Can I pick up
my rentals and save money?
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What's included
with my inflatable rentals?
How Do I make a
reservation?
What is your
policy on rain or inclement weather?
Click this
link to visit our Emergencies page
What do I need
to do before I Need Rentals comes to set up an inflatable Unit?
Prior to your
event, it is best to make sure that the location that you have chosen
for the setup of the inflatable is suitable. You will want to clear the
area where the inflatable will be setup of any rocks, twigs, pinecones,
or other obstructions that might damage the inflatable or be a danger to
your guests. You will also want to remove any dog feces that might be
present.
(DUE TO SANITARY
REASONS - WE WILL NOT SET-UP
IN UNSANITARY CONDITIONS. WE WILL NOT REMOVE OR CLEAN YOUR YARD of
ANIMAL WASTE PRIOR TO SETUP- It is the customers responsibility to have the area
prepared and cleaned for set-up.)
If there is underground irrigation or power lines in the
area where you want the inflatable to be setup, you may wish to have
them marked ahead of time to prevent any of the anchors used to secure
the inflatable from causing any damage. If you do not know where the
underground lines are run, you may request that sand bags are used for
anchors instead of stakes. Please contact us prior
to your event date to make sure that appropriate anchors are
present for the setup at your event.
Doing these simple things
ahead of time will allow us
to setup the
equipment faster and allow your event to run smoothly.
If there is a delay for set
up due to preparation of the location the installers may have to leave
and if time permits return to setup your unit.
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What
kind of power is required for an inflatable unit?
Blowers
for an inflatable requires a standard 110V household outlet. The
outlet should be located within 100 feet from the unit and
devoid of any other electrical appliances using the same
circuit.
I Need Rentals!
will provide any extension cords necessary to connect the
blower. At no time should there be two cords attached to the
blowers this could cause a short circuit.
If an outlet is not available
within 100 feet, let us know and we can help arrange the use of
a generator for an additional charge.
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What if I
have to cancel?
Not a
problem, full deposits are refunded on cancellations made two
weeks prior to your event date. If cancellation is made less
than two weeks before but two days prior to your event your full
deposit can be used on a new date if made within the same year.
Any cancellations two days or less prior to event date deposits will
not be refunded and cannot be used on a reschedule.
If cancellation is due to the weather (canceled by us or the
customer) full deposit will be refunded.
It is our
policy that there are no refunds after an inflatable has been
setup at a party. That is why in case of questionable weather,
we will double-check with you prior to setting up if you want to
cancel your reservation or not. Once the unit is setup, no
refunds are allowed even if we have to take it out due to change
in the weather.
We
do
ask that if you need to cancel your reservation that you call us
at (302) 378-9293 as soon as possible so that we have the
opportunity to rent your reserved rentals to another
customer. Generally we have a waiting list for the use of
our rentals; by contacting us early you give others the
opportunity for a memorable event.
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When is the
final payment due for my rentals?
We accept checks and
credit cards (Visa or Mastercard) for deposits and payments made at least a week prior to the
event.
Final Payment is not due until
the day of the event when we arrive to setup for your event.
After we arrive, we will present the contact with a copy of the contract
and the invoice for signature. We will ask the contact to show us the
location for the setup of the equipment and then we will collect the
payment for the rental.
The final payment on site is CASH ONLY!
No equipment will be setup without final payment prior to set-up.
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Is a deposit required to
reserve a rental?
No, we currently
do not require deposits. We trust that our customers will
be courteous enough to call us back and let us know if their
plans have changed and they will no longer need our service.
All of our rentals are reserved on a first-come,
first-serve basis. So some of our most popular rentals can be
booked several months in advance. Make your reservations early
so that you will have the best selections for your event.
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Are Inflatables Safe?
YES
We
research each unit prior to adding it to our inventory. We buy
only the safest units designed and constructed on the market.
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Each unit is constructed with industry
standard vinyl that is extra strong and fire retardant.
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Each unit has safety instructions and
limitations displayed near the entrance.
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All the bounce areas are fully enclosed
and surrounded with netting for maximum visibility as well as
air circulation.
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All of the slides have netting to
prevent participants from jumping off the slide. They must
first sit in order to ride down the slide.
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All of our units are secured with either
36 inch stakes or sand bags to prevent movement while the unit
is in use.
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We are
committed to safety and are members of SIOTO,
Safe Inflatable
Operators Training Organization
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We
also have the watch Dog, which is an extra piece of equipment
attached to our blowers for MOST
of our inflatable's. While this is not required it is a
nice to have in the event of the unexpected emergency where
the inflatable becomes deflated
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Are
You Insured?
Yes!
We are fully insured. Insurance
is required of inflatable operators in the State of Delaware,
and We believe that it should be a critical component of any
companies' safety philosophy. Any operator that you are
considering using for your next event should be able to
demonstrate that they are dedicated to a safe, insured, clean and fun
environment for all of the participants.
A copy
of our policy can be provided upon request. You may also contact
us in advance if you have any specific insurance requirements or
questions.
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How Much
space is needed to set up an inflatable?
The
general rule of thumb is to make sure that there is at least 10
feet of clearance exists on all sides of the inflatable. This
will ensure the attendant has the room needed to observe the
participants. It also provides the unit clearance from snagging
while it flexes or is being inflated or deflated.
The dimensions for each inflatable unit are listed along with
their description beneath the unit of interest.
Inflatable's need to be setup on a clear flat surface void of any
obstacles. The safest surface is a level grassy area.
The
area should be clear of any obstacles that can harm the
participants or the inflatable itself. This would include rocks,
sticks, sprinklers or other sharp objects. Additionally the unit
will need to be secured using stakes or sand bag weights. Please
specify the surface to I Need Rentals while making your
reservation so that we can bring the proper anchors for your
rental.
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Can I
pick up my rentals and save money?
Due to Our safety
requirements & insurance requirements our Inflatable's will
Always be delivered and set up by our trained
technicians. Setting up the Inflatable's and making sure the
attendant understands the safety requirements as well as how to
safely operate the unit, is one way of insuring the safe use of
our Inflatable's.
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What is included with
my inflatable rentals?
Everything for the safe
operation of the Unit. Included would be:
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Tarps to keep the equipment clean and
protected from excessive wear - where needed
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Anchors (stakes or sand bags) to secure
the equipment from movement while in use
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Setup of the inflatable in your desired
location
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Blower and up to 100' of extension cord
to reach the power supply
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An on-site safety inspection of the
equipment
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Training for the assigned attendant for your event
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At the conclusion of the event, clean
and take down the equipment
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